Customer Service Skills for Techies

Customer Service Skills for Techies Online Course in Mozambique



2KO Africa offers IT consulting, technical IT services and top-of-the-range IT training on multiple platforms. Our best-of-breed computer courses are presented as instructor led classes or as online internet-based elearning. from the comfort of home or work.


As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk. This series is indented for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.

Details about this course
10 hours 29 minutes of learning
Includes video, presentations, workbooks, quizzes, flashcards & games
Receive a Certificate of Excellence on successful completion
Presented by highly qualified, industry leading experts
12 Months access (Unless indicated otherwise)


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